November 24, 2014 § 4 Comments
Cold callers drive me mad but at least I understand why they’re doing what they’re doing. No, I haven’t been involved in a road traffic accident in the last couple of years, whatever your records tell you. No I haven’t been mis-sold PPI – and I have checked before you ask. But I ‘get it.’ I’m not sure of the odds but one in every ‘blah’ number of calls is a winner and the cold caller can take you onto the next stage. There wouldn’t be a business in it if the numbers didn’t stack up. There’s also a bit of payback for us. If we’re really angry about getting these cold calls we can vent our spleen at the cold caller and demand that our details are removed from records because we’ve signed up to the Telephone Preference Service and nothing of this sort should be happening. And, frankly, we will feel a lot better for getting that off our chests. (Personally, I always like to see/hear how they’re going to manage with my surname because Lefebve is rarely pronounced properly and few cold callers have developed a knack of dealing with surnames they can’t pronounce. I give good listening time to those that have!) But companies have found other ways of contacting us with offers now and they leave no ranting room whatsoever. I absolutely can’t see how these routes can be effective although someone, I expect, is about to prove me wrong. This morning I answered the phone to what initially seemed to be a dead line but just before I hung up it turned into a recorded message about boilers. I can’t tell you much more than that because then I did hang up. Even if you needed a boiler – which I don’t – how are you going to be persuaded by a dull recorded message which answers no questions and doesn’t tailor information to you. Then there are the text messages that companies presumably believe will motivate us into taking up their offer of….whatever it is they’re offering. I’ve always seen text messages as a very passive means of a communication: if my kids really need me they’ll call; if they’re just touching base, they’ll text. So I don’t see text messages as vibrant marketing. The icing on the alternative-to-cold-calling-cake happened just now though when I answered the phone and a voice, very brightly, said ‘Goodbye!’ That’s an automated system gone bonkers.