Charging per word doesn’t add up

I still have copywriting enquiries asking me how much I charge per word. That’s a bit like asking a builder how much they charge per brick!

The fact is you’re not actually paying for a number of words, you’re paying for a solution. Just like you want your builder to solve a problem, never mind how many bricks it takes.

Wordcount is one element I take into consideration when I quote for a job – but only one. There are many factors a copywriter needs to bear in mind when they price up a job and time is a big one. Many people imagine that proofreading a 1,000-word ebook would be cheaper than proofreading a 10,000-word ebook. But it’s not necessarily the case that the smaller book is going to take less time. I’ve worked on some shockingly-written ebooks which haven’t needed proofreading so much as rewriting. It’s not the number of words from the client that’s the issue but the quality of the client’s writing in that example.

When you hire a copywriter you don’t just want some words written, you want the right words written – words that are going to make an impact with the audience you want to reach. That takes time.

Even while I’m writing this blog, I’m not thinking about writing around 500 words. I’m thinking about how to persuade those that think copywriting is just about the number of words you write that it’s actually much more than that.

Copywriting is also about proofing, checking, rewriting, jiggling text around for the best sentence flow until you, the WRITER, knows that you, the READER, would be persuaded and motivated by the words you’ve written. That’s the content test I use: what difference would the words I’ve just written make to me? And planning that sort of writing takes time.

You wouldn’t dream of contacting a solicitor and suggesting that you don’t want to pay because you’ve only got a quick query. (And if you did you wouldn’t get very far.) But somehow recognising copywriting as a professional service is a step too far for some people.

Getting your message over in nine words and not 90 is a tough discipline. It’s time-consuming.

If you have any doubt about that, try this exercise: Finish the following sentence so you have just nine words in total: “We’re different because…… ”

Let me know in the comment box what you came up with.

Why a copywriter doesn’t need a copyeditor

Take a break and come back to your work later

I tell people time and time again that the worst person to read and check copy for mistakes is the person who wrote it. It’s good advice and I’ll always stand by it.

However it does beg the question that if I’m writing copy – one of several services I offer – who checks it for me?

The quick answer is: nobody.

So do I employ the advice I’m happy to hand out? Honestly…no.

There are reasons for that though

Number One: I wrote this blog the day before I posted it! As random as that sounds, it plays a big part in getting words right. It’s an absolute fact that, as you write, you tend to read what you think you’ve written. However if you take a break and revisit the words an hour or a day later, you’ll spot errors you wouldn’t have otherwise seen. Today I didn’t see mistakes in the blog but edited sentences that I realised were unnecessarily long.

Number Two: Writing is my job. It may sound obvious but, of course, it’s true. While you may have spent years training to be, for example, a counsellor, I spent years training to be a journalist and many more years honing my skills to edit other people’s work. The written word, grammar and punctuation is what I’m an expert on. Using the counsellor example again, I may be able to dish out advice but there’s no way I could ask for payment for it in the same way a trained counsellor could.

Number Three: I know (among other stuff!) to check little words. The likes of ‘in/it/is/if/on/has/had’ are some of the tiddlers that often get away. They’ll pass a spellcheck because they’re spelt correctly – it’s up to you to make sure they’re used correctly.

If you’re 18 and starting out you could have a go at Number Two. More helpful to more people will be Number One. Whatever stage of your career you’re at, Number Three is essential.

Don’t let your mate proofread for you!

This is the true story of a guy who thought he could save a bit of money having his friend proofread a marketing newsletter for him – and is now counting the cost.

The guy’s an accountant who works on his own and wanted someone other than himself to look at the copy before he sent it out. (I agree it’s always a good idea to have a fresh pair of eyes look at your copy because the author tends to read what they think they’ve written and not what’s actually there.)

One of his mates (who really liked English at school….) offered to do a thorough job for him and the problems started as soon as the accountant shared the copy. The duo had ‘creative differences’ – also known as an argument  – about the way the copy should be written.

The end of the story is that I did the job – proofreading only -because Rob was adamant that his words (unless they were a complete pile of nonsense) stayed the same.

He explained the friend story to illustrate how important it was to him to have the spelling/typos/grammar checked but not to receive chunks of rewritten text because he was confident about that side of the newsletter.

He also hinted – and I have no problem with it – that because he was paying me for the service he expected the work delivered to his deadline and redone if he wasn’t happy with it. If your mate’s helping you out, how good to you feel taking him to task if he takes a week when he promised to take a day?

So by commissioning a professional proofreader he didn’t damage a friendship. He’s still wrestling with an explanation for not accepting the many changes to the copy that his friend suggested. He feels he’s nearly out of a pickle – but not quite.

 

 

Write it like you say it so everyone gets it

It amazes me how companies use a completely different language when it comes to their written marketing stuff which should be directly connecting with customers. They don’t write the way they talk and people have to work too hard to understand what the company’s offering.

If you see anything on my site that falls foul of what I’m about to say – please pull me up on it. I mean it. I don’t want to write anything I wouldn’t say.

A good example of the ‘different written language’ I’m talking about was nearly used the other day when a friend of mine wanted to complain about the shoddy service she was receiving from a company who was supposed to be supplying some wedding invitations for her. She started writing a flowery email to them and asked my advice, basically about the ‘big’ words she was using. There was nothing wrong with the email but I asked her what she’d say if she was talking to them about the problem. Let’s just say, we got to the point quicker by writing with words of one syllable and her message was all the more powerful for it.

There is a place for formal language – I suppose solicitors still have to use it but not many solicitors read my blog and they’ll ignore what I’m saying anyway. I’m talking to and about the people who are trying to get attention via their marketing and will struggle if they use fancy language.

I know when we’re writing we can be more thoughtful. I know when we’re talking we can often think afterwards ‘I wish I’d said that’. But if we use a mixture of those two elements in down-to-earth language we can get a good formula.

Crafting a direct message that gets to the point and dumps unnecessary frills that the customer doesn’t have time or energy – or will, frankly – to read is a skill. I think it should be a law of marketing.

I suppose a good test is to ask yourself: would ‘I’ read it?

 

Don’t let the little ones get away

Watch out for the tiddlers

We  make the biggest effort to check complicated words that are tricky to spell but so often overlook the little ones that have drifted from, say, ‘or’ to ‘of’. We’ll have been concentrating our proofreading efforts on more challenging words – take something like ‘accommodate’. We’ll make sure we’ve got two ‘ccs’ and two ‘mms’ because we know that’s an easy one to get wrong.

Or if we mention McDonalds, we’ll double-check that spelling, knowing you can buy a Big Mac from the place although there’s never been an ‘a’ in the company’s name. It’s a helpful hint for getting the spelling spot-on.

But…and take it from someone who proofreads every day, the mistake we make time and time again is to forget to check the easy-peasy tiny words we can spell in our sleep/with our eyes shut/without even thinking about them.

And we’re so focused on making sure the body copy reads perfectly the howlers sometimes appear in the headline of the piece. It’s a fact of writing life: people tend to overlook headlines, subheads and captions when they proofread.

Much as I’d like a proofreader to be hired for any job that involves words I can see it isn’t happening. That being the case it’s wise to write your content, save it as a draft, walk away, have a cup of tea and read it again 30 minutes later. You’ll be surprised what you discover and your copy will be all the better for it.

Always – but always – be wide-eyed and alert when you see words like:

• is
• it
• if
• in
• up
• us
• of
• off
• on
• to
• too
• he
• her
• here
• you
• your
• for
• four

To name a very few…

I lost faith in the offer because the copy was spelt so badly

 

I want to do yoga – frankly I need to do yoga – so when a Winter sun/yoga offer plopped into my inbox it looked just ‘the thing’. I was nearly on my way to find my leggings and book my place. And then I read the copy.

Seriously?

They wanted me to believe that there were professionals at the end of this venture into yoga which, they explained, means union of “body, mint and spirit.” (Please note: this is the sort of mistake your spellcheck can never pick up because although the word’s completely wrong, the spelling’s entirely right so there’s no reason for the spellcheck to question it.)

‘Whether’ was spelt ‘Wether’, sentences were constructed inside-out and back-to-front and the punctuation thrown randomly at the copy like confetti.

This was a three-paragraph email. It’s not hard to get that right – language/writing clearly wasn’t their strength, and they should have given the job to someone who could have polished it up properly. Then more people would have actually followed through, found their leggings and booked a slot.

When I see a company can’t be bothered to spell properly, I wonder what other corners they’re cutting.

Mind your language – would-be customers will doubt your professionalism if you don’t – and you’ll do nothing for your reputation.

I could of screamed…

…when I realised how many people actually thought ‘of’ was the right word to put before ‘screamed’ in that sentence!

We live in a world where there are so many opportunities (texts/Facebook, for example) for people to prove that they didn’t listen much in their English class – where the teacher would have taught them to write ‘have screamed’. Am I sounding a bit old-school? Can’t help it.

Another howler that drivers me bonkers is the mess that’s made with there, their and they’re. I’m not going to insult anyone by explaining what each of them means because I’m sure everyone knows, they just don’t bother to choose the right one and select any old right-sounding ‘there’ in the belief it will ‘do’ Well, it won’t – for me  or for many others who are particular about the language. Same muddle goes for too and to – two is stretching the case a bit. Then there’s it’s and its. Why not just spend another nano-second to work out whether ‘it is’ something or possession is involved.

THE most common written error award has to be handed to misuse of the humble apostrophe and, in particular, misuse of the apostrophe to denote plural,  eg. photo’s. There’s no logical reason to put an apostrophe there but the poor little mite gets mangled and squished into all sorts of places it has no right to be. I wrote about it in more depth here: Apostrophe Protection Society 

Although, weirdly, it’s so often overlooked when it’s really needed – rudely and routinely dumped, for example, by those who want to know what ‘you’re’ doing but chuck a ‘your’ in place of the right word.

What’s your bugbear when it comes to the written word?

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FRESH FISH SOLD HERE

We live in a world where we use far too many words in the hope that the more we say, the more likely it is some of our message will ‘stick’.

Quite the opposite is true, in fact. The more succinct we can be, the more chance we have of being remembered.

The plain truth is, so many words are unnecessary our consciousness filters them all out so it’s an entire waste of time to throw a lot of words at a subject.

I was taught this ‘back in the day’ at journalism school when a tutor scratched a headline on the blackboard and asked us which word (or words) was (or were) superfluous. He told us it came from a sign outside a fishmonger and read:

FRESH

FISH

SOLD

HERE 

Ok, here we go:

1. You don’t need the word ‘fresh’ because a fishmonger selling rotten fish wouldn’t be in business.
2. You don’t need the word ‘sold’ because a fishmonger who gave away fish would soon go out of business.
3. You don’t need the word ‘here’ because the sign’s right outside the shop – where else would the fish be!
4. Oh – and you don’t need the word ‘fish’ because you can smell it a mile off…

I know, in the real world, shop signs much like the ‘fresh fish’ one will always exist in the hope of hooking in some extra consumer interest.  But marketing wasn’t the object of the exercise we were given in this instance.

We were forced to examine which words really served a purpose – and out of just four words not one actually did a good job. The exercise certainly made an impact on me and I’ve never written anything since without checking for ‘superfluous frills’ that aren’t going to help my message.

Why don’t you do it for yourself – by having a look at your company website, maybe. Are your words really working for you or could the site be a lot sharper and smarter if you threw out those that are just, frankly, wasting space, clogging up your message and putting some people off from even reading it?

People may forgive. They won’t forget

Have just had a debate with someone who was telling me that he writes his own website copy because he believes that customers will forgive the ‘odd spelling mistake’. After all, he pointed out, he’s not in the ‘words’ business. He’s a life coach.

I don’t get it. Here’s a man who wants us to trust him with our lives and he can’t be bothered to make sure his site’s spelt properly! Or that it’s grammatically correct, for that matter.

“Also, they know what I mean even if I’ve got an apostrophe in the wrong place,” James said. “You’re just being picky because it’s your business.”

I think that’s true – people will understand what his copy is saying. But the same people, in their search for a life coach, without question will be looking at several sites and because James thinks it’s acceptable to present his services complete with spelling and grammatical mistakes, he’s given them the impression that he’s a bit sloppy and not very professional.

They won’t forget that when they come across a site offering a similar level of life-coaching expertise, finished off properly with all apostrophes in the correct places!

“Of course you’d say that – you’re a copywriter,” he said.

No. Come on. Think about it.

There are two messages we (and I’m counting myself as a consumer here) usually get when we come across a badly written piece of marketing copy:

1. The company is careless – and if it’s careless when it’s trying to sell itself what’s the rest of the service going to be like?
2. The company couldn’t afford to get it right – that doesn’t bode well.

This is how my discussion with James ended: I’ve got a rough idea of what it takes to be a life coach but I wouldn’t attempt to do the job – he, on the other hand, has had serious training and can offer solid skills. I’ve had serious training as a copywriter and offer solid skills.

Your website is your online shop window, people judge you on how you present yourself and a copywriter can help you make the most of your presence. It’s not good enough just to have a website…the content is key.

And it’s corporate suicide if your (sic) getting you’re (sic) message messed up!!!!!